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Frequently Asked Questions

  1. Got a question?
  2. Changing the Time on the Samsung DCS, iDCS, and OfficeServ Family of Telephone Systems
  3. How do I find the software version on my Samsung system?
  4. What is the latest software version for Samsung digital phone systems?
  5. How do I find the ethernet MAC address on my Samsung telephone system?
  6. How do I find the ethernet MAC address on my Samsung SVMi voicemail system?
  7. How do I reset the password on my Samsung telephone system?
  8. What is the wire color code for cables?
  9. What's involved in upgrading an iDCS 500 from release 1 to release 2 software?
  10. What's involved in upgrading the Samsung SVMi-8 voicemail to the SVMi-8E?

Answers...

  1. Got a question?

    Ask us any telephone related question and if someone on our staff knows the answer, we'll be glad to email you the answer and add the question to our FAQ.

    You'll get the information you need and at the same time help us publish more information that may benefit others.

    Just send your question to sales@TelephoneCentral.com.

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  2. Changing the Time on the Samsung DCS, iDCS, and OfficeServ Family of Telephone Systems

    From any display telephone:

    1.    With the handset on-hook (hung up) press TRSF and dial 200.

    the display will show ENABLE CUS PROG PASSCODE

    2.    Dial the 4 digit passcode

    the display will show ENABLE CUS PROG DISABLE

    3.    Dial 1 to enable

    the display will show ENABLE CUS PROG ENABLE

    4.    Press TRSF

    the display will go back to the normal display

    5.    Press TRSF and dial 505

    6.    Enter the new date and time

    W = day of the week (0 is Sunday, 1 is Monday, etc.)
    MM = month (01 is January, 02 is Februray, etc.)
    DD = day of the month (01 is the 1st, 02 is the second, etc.)
    YY = year (02 is 2002, 03 is 2003, etc.)
    HH = hours in military time (12 is noon, 13 is 1 p.m., etc.)
    MM = minutes (00-59)

    7.    Press TRSF to store and exit.

    The display should return to normal.

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  3. How do I find the software version on my Samsung system?

    The following procedure will allow you to determine the software version on any digital Samsung telephone system including:

    • OfficeServ 7400
    • OfficeServ 7200
    • OfficeServ 7100
    • OfficeServ 500 and the iDCS 500
    • OfficeServ 100 and the iDCS 100
    • iDCS 16 and the DCS 616
    • DCS
    • DCS 50si
    • DCS Compact

    Procedure

    1. Go to any display phone
    2. Press TRANS
    3. Dial 800 (this is MMC 800, and how you enter programming mode)
    4. Dial the technician password. The default is 4321.
    5. Press the Volume UP key. (This enables programming)
    6. Press TRANS (this exits MMC 800)
    7. Press TRANS
    8. Dial 727 (this is MMC 727 to find out the software level)
    9. The display should say MCP, then the date, then the software level
    10. Press TRANS (this exits MMC 727)

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  4. What is the latest software version for Samsung digital phone systems?

    As of November 13, 2008

    The OfficeServ 100 and 500 are v2.75b, released April 4, 2008

    The OfficeServ 7100, 7200 are v4.22

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  5. How do I find the ethernet MAC address on my Samsung telephone system?

    See the answer here.

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  6. How do I find the ethernet MAC address on my Samsung SVMi voicemail system?

    See the answer here.

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  7. How do I reset the password on my Samsung telephone system?

    For legal reasons, Samsung requires the following procedure be followed to reset the technician password to the factory default. The password can be reset to the default value without defaulting the whole system. To do this Samsung has to have:

    1. On the customer's letterhead we need a letter stating that Telephone Central is the authorized vendor they wish to have working on their equipment.
    2. On Telephone Central's letterhead we need a letter stating that the technician doing the password default is a technician who works for your company.
    3. Fax both of these documents to 972-792-2100, and have the technician call Samsung technical support, and we can default the password on this switch in about 5 minutes by entering a series of commands on a telephone.

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  8. What is the wire color code for cables?

    For copper twisted pair cables, see the Color Code for Twisted Pair Cables page.

    For fiber optic cables, see the Color Code for Fiber Optic Cables page.

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  9. What's involved in upgrading an iDCS 500 from release 1 to release 2 software?

    First you will need hardware that will run the latest release 2 software. The MCP, SCP, and LCP cards will need to be upgraded to the MCP2, SCP2, and LCP2 cards respectively.

    You will also need to purchase the appropriate version of the release 2 software.

    If you have a modem on the system, a Telephone Central technician can copy the configuration database, convert it, and upload it to the new MCP2 card. We will then send you the new MCP2 card ready to be replaced.

    If you do not have a modem, you can connect a PC to the system and download the proper database files which we will then have you send to us. A Telephone Central technician will then convert the database and upload it to the new MCP2 card.

    Please call for details.

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  10. What's involved in upgrading the Samsung SVMi-8 voicemail to the SVMi-8E?

    If you have the flash version, you would remove the flash card, insert it into a PC flash card reader, download files to the PC, insert the flash card from SVMi-8E, and upload the files to new flash.

    To do this with the HDD version requires connecting a special zip drive to the parallel port on the SVMi-8, and then performing the upload+download as before.

    Telephone Central can provide the necessary components, tools, and labor to make this as painless as possible. Please call for details.

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