Overview

This card provides an 8 port auto attendant and digital voice announcer ports for call center applications such as UCD (Uniform Call Distribution) and ACD (Automatic Call Distribution) for the Samsung OfficeServ 500, iDCS 500, and DCS telephone systems.

Features

• 8 port auto attendant
• 16 professionally recorded announcements inform callers of the progress of their calls
• 48 customer recordings for announcements or greetings
• Super capacitor 100 hour backup of RAM

Resources

• iDCS 500 General Description 1.3 MB

Requirements

for the iDCS 500 and OfficeServ 500 systems:

• Universal expansion slot

• Maximum 1 per system

• When the SVMi-8E or SVMi-16E is used, this card can only be used for UCD/ACD requirements.

• When adding to an existing system, please call Telephone Central sales for other hardware and software requirements

for the DCS system:

• Universal expansion slot

• Maximum 5 per system

• When adding to an existing system, please call Telephone Central sales for other hardware and software requirements