Accessing the Ethernet MAC Address on Samsung Telephone Systems

Accessing the Ethernet MAC Address on Samsung Telephone Systems

Providing the ethernet MAC address from your Samsung telephone system is necessary when adding feature license keys for products such as the OfficeServ Application Suite. If you purchased your telephone system from Telephone Central we will have the MAC address on file. If not, you can access the MAC address by following the instructions below.

 

warning iconWARNING: The system must be powered down before removing any cards.

 

warning iconWARNING: If you have an SVMi voicemail system, it must be shutdown before powering down the telephone system. Failure to do so may lead to irreparable harm to the flash memory or hard drive.

 

Finding the MAC Address

Step 1: Locate the MCP card. This is the main processor for the telephone system.

OfficeServ 100 or iDCS 100 cabinet layout

Samsung OfficeServ 100 Card Layout-MCP

OfficeServ 500 or iDCS 500 cabinet layout

Samsung OfficeServ 500 Card Layout-MCP

OfficeServ 7200 cabinet layout

Samsung OfficeServ 7200 Card Layout-MCP

Step 2: Shutdown the SVMi-E Series voicemail system. If you have the older SVMi non-E series voicemail, please call the Telephone Central Service department for further instructions.

  1. Login to the voicemail system as the administrator
    1. From any phone, press the voicemail key
    2. Dial * to escape to the main menu.
    3. Dial #, then the admin mailbox number (usually 0000)
    4. Dial the admin password
  2. You will be prompted with the 'System Administration Menu'.
  3. Dial 4 (this is a hidden option)
  4. Dial the admin password
  5. The system will now be shutdown. The Run LED on the SVMi-E card will turn from red to green. Green means it is safe to power down the telephone system.

Step 3: Power down the telephone system using the power switch.

Step 4: Touch something that is metal on the phone system cabinet to dissipate any static electricity. Remove the MCP card.

Step 5: Write down the MAC address. The number should begin with 0000F0 or 00-00-F0.

On the OS100 or iDCS 100 you will see a bar code label on the back of the card.

On the OS500 or iDCS 500, look through the slots on the protective plastic cover. You will see a bar code label on the right side of the card.

On the OS7200 you will see a bar code label on the back of the card.