Accessing the Ethernet MAC Address on Samsung SVMi Voicemail Systems

Providing the ethernet MAC address from your Samsung SVMi voicemail system is necessary when adding feature license keys for products such as the SVMi Email Gateway . If you purchased your SVMi system from Telephone Central we will have the MAC address on file. If not, you can access the MAC address by following the instructions below.

WARNING: The system must be powered down before removing any cards.

WARNING: If you have an SVMi voicemail system, it must be shutdown before powering down the telephone system. Failure to do so may lead to irreparable harm to the flash memory or hard drive.

Finding the MAC Address

Step 1: Locate the SVMi-E series card. This is the voicemail system.

Step 2: Shutdown the SVMi-E Series voicemail system. If you have the older SVMi non-E series voicemail, please call the Telephone Central Service department for further instructions.

1. Login to the voicemail system as the administrator
   1. From any phone, press the voicemail key
   2. Dial * to escape to the main menu.
   3. Dial #, then the admin mailbox number (usually 0000)
   4. Dial the admin password
2. You will be prompted with the 'System Administration Menu'.
3. Dial 4 (this is a hidden option)
4. Dial the admin password
5. The system will now be shutdown. The Run LED on the SVMi-E card will turn from red to green. Green means it is safe to power down the telephone system.

Step 3: Power down the telephone system using the power switch.

Step 4: Touch something that is metal on the phone system cabinet to dissipate any static electricity. Remove the SVMi card.

Step 5: Write down the MAC address. You will see a bar code label somewhere on the card. The number should begin with 0000F0 or 00-00-F0.