Shipping Policy

General Shipping Policy

Any order received after 3:00PM EST will be processed and shipped the following work day.

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. You must notify Telephone Central within 14 days of the date of your invoice if you believe any part of your purchase is missing, wrong or damaged. Shipping dates are estimates only. It is our intent to ship orders as soon as possible which is generally one to three business days after payment has been received.

UPS Ground Ship Times

UPS Ground Map

This map is a general representation of UPS Ground transit times.

Free Shipping Offer

Free UPS ground shipping is available for orders that are greater than $1000 with a destination to the Continental United States (lower 48 states). This offer is not available if the order includes items that must ship via motor freight or any carrier other than UPS.

Motor Freight

Items of exceptional weight or size must be shipped by custom carrier. Rates will vary depending on the weight, size, and destination address. If items requiring a custom carrier are included in your order, please call our sales department for shipping rates and instructions on how to add shipping charges to your order.  You can also select "Custom Shipping" as the shipping method and we will contact you with the custom rates and make arrangements for payment.

Shipping and Handling for Cable

Telephone Central does not stock all of the cable offered for sale on this website, we have the cable custom cut and drop shipped to you. When ordering some kinds of cable, you will be charged a $50 handling fee to have the cable custom cut and spooled. This "cut" charge can be waived when ordering a full length reel of cable. If you order a full length reel please contact our sales department to have the cut charge waived or credited.

Custom Products, Telephone System Shipping Policy

Products that are assembled or custom configured by Telephone Central will be shipped as soon as possible. Please allow one week from the time that your assembly or configuration instructions have been received by us, for the products to be shipped. Custom telephone systems may be shipped in multiple packages. We will attempt to ship all packages associated with an order simultaneously.

Back Ordered Products

For items that are backordered more than three days, Telephone Central will notify you via email that the shipment has been delayed and will provide an estimated ship date via email.


Unless you provide Telephone Central with a valid and correct tax exemption certificate applicable to your purchase of product and the product ship-to location, you are responsible for sales and other taxes associated with the order. You can send the tax exemption certificate by fax to 989-777-9830, by email to or by postal mail to Telephone Central, PO Box 628, Bridgeport, MI 48722-0628.

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